Schindler: 38% cost-to-serve reduction
45,000 devices · 14 markets. Products: Mobility, Reverse Logistics
The challenge
Schindler runs one of the largest field-service mobile estates in industrial manufacturing. Cost-to-serve was rising every year with no clear lever, and device end-of-life was being handled regionally with inconsistent data destruction protocols.
The solution
Veroxos consolidated mobility procurement and provisioning under one global MMS contract with regional SLAs. Asset disposition moved to NIST 800-88-aligned Veroxos Reverse Logistics, with full chain-of-custody for every retired device.
The outcome
Cost-to-serve dropped 38% in 14 months. Device retirement now produces a per-asset certificate of destruction, integrated into Schindler ESG reporting. Field technicians get devices faster, with global SLA consistency.
“Veroxos gave us global SLA consistency across 14 markets and let us retire the patchwork of regional MSPs. The 38% cost-to-serve drop made the business case in quarter two.”
Head of Global IT, Schindler